Depending on the Fundsphere® platform products in production, implementation model, and required level of support, Metrosoft offers various Service Level Agreements with desired response turnaround times. We customize each SLA to meet client expectations dictated by specific circumstances. Typical, customizable and cost-effective support levels are:

• 24x7. Around the clock support with defined reaction, progress report, and target resolution times for all incidents regardless of severity level.
• 8x5+. Client business hours support with defined reaction, progress report, and target resolution times for all incidents regardless of severity level.
• 8x5. Metrosoft business hours support with specified reaction, progress report, and target resolution times for incidents with Critical and Serious severity levels only.